Readiness Practice

---

For over a decade, Lawrence Associates LLC (LALLC) has been engaged with Microsoft, from product groups to WW field sales to SMSG-R and others. LALLC's Readiness Practice's reputation across Microsoft reflects the following:

Enhancing Field Sales Results:

• An ideal blend of business acumen, understanding of sales and customers, and a hunger to reach end users that is realized through the ability to deliver your key messages globally across any platform
• Consistently high user course satisfaction scores and completion rates
• Improved performance that is documented through increased close rates and manager reviews
• Deep domain expertise with WW field sales organizations
• For 10+ years, our team has been designing, developing, & delivering readiness solutions specifically for Microsoft, including SMSG-R
• For 20+ years, our consultants, trainers and instructional designers have enjoyed broad involvement in worldwide technology-based readiness and performance support across multiple industries in both public and private sectors
• One-stop resource for rapid development enablement solutions such as podcasts, videos, rich media solutions, job aids and guides
• Deep understanding of the Microsoft culture & systems - Field and Corporate

Execution Excellence:

• Dependability, predictability and quality
• Development and delivery of ILT, OLT, VILT, On-line Reference Guides, Videos, Mobile deliveries and more
• Proactive project management that reduces burdens and surprises on the part of Microsoft program managers and stakeholders One time, within budget deliverables
• Excellent customer service (with stakeholders and their internal customers)

Select Microsoft Readiness Engagements:

Segment	EPG, SMSP, OEM	Sector	PS, CS
Role Based	AM, SSP, TSP, MBS, PAM	Industry	Healthcare
Initiative	Compete, World Class Selling, Optimization	Product Groups	DPE, Windows